Terms and Conditions

Terms and Conditions (except Cuba)

Terms and Conditions- EUROPE/SOUTH AMERICA/CENTRAL AMERICA/US PROGRAMS

(except Cuba)

These Terms and Conditions apply to all Daiquiri Italia S.R.L travel arrangements to Europe, South and Central America, and the US, including tour programs, hotel accommodations, transportation services, excursions, and any other services provided to the client. For Cuba programs please refer to the Cuba Terms and Conditions. By and purchasing travel with Daiquiri Italia S.R.L, the TRAVELER and TRAVELER’S AGENCY accepts all terms and conditions herein.

1. RATES AND PRICE QUOTES

Rates are based on land only services, and do not include domestic airfare or international airfare to or from the location were the service provided by Daiquiri Italia S.R.L was acquired. Land-only rates are guaranteed upon receipt of deposit (see payment schedule below). Printed rates found on our website or promotional materials are subject to change without notice.

2. CONFIRMATION AND PAYMENTS

The TRAVELER or TRAVELER’S AGENCY (herein referred to as AGENCY) has agreed to pay the applicable RATES provided by Daiquiri Italia S.R.L. (herein referred to as DAIQUIRI) providing the opportunity for the TRAVELER or AGENCY to purchase travel services from DAIQUIRI, inclusive of all inclusions set forth to the TRAVELER/AGENT at the time of confirmation. A 50% non-refundable deposit is due in order to confirm services. The remainder of the payment is due 30 calendar days prior to the date that the TRAVELER is scheduled to begin TRAVEL SERVICES. If payment for full invoiced amount is not received on or before the due date, the TRAVELER’s services may be cancelled.

3. CANCELLATION & REFUND

DAIQUIRI reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the TOUR in which a TRAVELER is scheduled to participate. In the unlikely event of such a cancellation by DAIQUIRI, or if a TRAVELER has been rejected, the total amount paid to DAIQUIRI will be refunded, unless the cancellation is due to non-payment of the total invoiced amount by the payment due date or is due to governmental action beyond DAIQUIRI’s control, in which case the amount refunded will be reduced to the extent DAIQUIRI has incurred expenses in organizing the travel arrangements. Other than such a refund, DAIQUIRI will not be responsible to a TRAVELER or AGENCY for any other refund, costs, interest, liability or damages of any kind, including but not limited to airline tickets, visas, pre or post night accommodations, etc.

If TRAVELER cancels for any reason, he or she or his AGENCY must notify DAIQUIRI in writing. The cancellation will be effective upon DAIQUIRI’s receipt of the written notification by email. DAIQUIRI incurs substantial administrative and planning costs prior to the departure of TRAVELER. Therefore, regrettably, if TRAVELER cancels his or her participation in the TRAVEL SERVICES, funds paid by TRAVELER to DAIQUIRI can be refunded only as set forth below.

FOR TRAVEL PROGRAMS:

If TRAVELER cancels 31 days or more before TRAVEL start date, TRAVELER may apply the deposit to another TRAVEL date to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability, minus a $50 change fee. The deposit cannot be applied to another TRAVEL SERVICE if cancellation is received 30 days or less before TOUR start date. Re-bookings on new travel dates are subject to new pricing at time of request. If the cancellation is effective and a re-booking is not requested, the following penalties will apply:

 

HOTEL-INCLUSIVE

PROGRAMS

EXCURSIONS AND

OTHER TRAVEL

SERVICES (with no hotel)

PAYMENT TERMS

50% DEPOSIT

at time of booking

at time of booking

FULL PAYMENT

30 days prior to travel

30 days prior to travel

CANCELLATION PENALTIES APPLIED (amounts retained)

61+ DAYS BEFORE TRAVEL

$50 cancellation fee

$50 cancellation fee

31-60 DAYS BEFORE TRAVEL

50% deposit

$50 cancellation fee

30-15 DAYS BEFORE TRAVEL

75% of total package

price

50% of total package

price

14-0 DAYS BEFORE TRAVEL

100% of total package

price

100% of total package

price

RE-BOOKING POLICY***

31+DAYS BEFORE TRAVEL

$50 change fee

$50 change fee

30-0 DAYS BEFORE TRAVEL

same as cancellation

above

same as cancellation

above

No refunds will be made for unused portions of the TOUR for any reason. The TRAVELER is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the TRAVELER’s TOUR, whether the TRAVELER cancels the TOUR or it is cancelled or altered by DAIQUIRI. It is very important that a TRAVELER/AGENCY understands the cancellation policy. If it is not clear, the TRAVELER should ask for clarification. Please note that some hotels may have different cancellation penalties than those listed here in; if this should arise those cancellation penalties will be communicated to the TRAVELER/AGENCY at time of booking. DAIQUIRI cannot make exceptions to this cancellation policy for any reason, including medical emergencies.

4. CHANGES TO RESERVATION

Changes to type of TOUR or start date by TRAVELER or AGENCY are considered a cancellation and are subject to the Cancellation and Refund policy found herein. TRAVELER changes may be subject to additional airline, TOUR or hotel fees should the original rates no longer be available for the revised travel dates.

5. PASSPORTS AND VISAS

The TRAVELER is required to have a passport valid for six months after the return from their TOUR and it is TRAVELERS responsibility to obtain the required visas if applicable. DAIQUIRI cannot be held liable for a TRAVELER who is refused service by any air carrier or entry into any country because of a restricted visa or passport or denial of a visa by any country’s consular services. In the event the TRAVELER is refused entry to the country of travel because of visa or passport issues or denial of a visa, applicable cancellation penalties apply. TRAVELER is responsible for having on his or her person proper documentation to enter each country of travel.

6. TOUR CHANGES

We make every effort to operate the TOUR as outlined in the itinerary pages. However, circumstances beyond our control may require an adjustment to the TOUR or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications when necessary. Every attempt will be made to replace such changes or cancellations of tour components with a comparable substitution. If a TRAVELER cancels his or her participation in the TOUR because of a TOUR change, normal cancellation penalties will apply. We reserve the right to substitute hotels if necessary.

7. TRAVELERS REQUIRING SPECIAL ASSISTANCE

TRAVELER or AGENCY must report any disability requiring special attention at the time a reservation is requested. DAIQUIRI will make reasonable attempts to accommodate the special needs of such TRAVELERS, but does not guarantee this, and is not responsible for any denial of services by airline carriers, hotels, transportation agencies, and other independent suppliers. DAIQUIRI regrets that it cannot provide individual assistance to a TRAVELER for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. TRAVELERS who need such assistance must be accompanied by a qualified companion who is also a TRAVELER on the TOUR

8. LIMITED RESPONSIBILITIES

DAIQUIRI, its employees, shareholders, directors, successors, agents and assignees, does not own or operate any entity which provides goods or services to the TRAVELER. DAIQUIRI purchases transportation (by coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, DAIQUIRI is not liable for any negligent or willful act of any such person or entity or of any third person. In addition, and without limitation, DAIQUIRI is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks while traveling, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips might take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.