Terms Conditions ( Cuba )

These Terms and Conditions apply to all Daiquiri Italia S.R.L travel arrangements to Cuba, including tour programs, hotel accommodations, transportation services, excursions, and any other services provided to the client. By and purchasing travel with Daiquiri Italia S.R.L, the TRAVELER and TRAVELER’S AGENCY accepts all terms and conditions herein.

1. RATES AND PRICE QUOTES

Rates are based on land only services, and do not include domestic airfare or international airfare to or from the location were the service provided by Daiquiri Italia S.R.L was acquired. Land-only rates are guaranteed upon receipt of deposit (see payment schedule below). Printed rates found on our website or promotional materials are subject to change without notice.

2. CONFIRMATION AND PAYMENTS

The TRAVELER or TRAVELER’S AGENCY (herein referred to as AGENCY) has agreed to pay the applicable RATES provided by Daiquiri Italia S.R.L. (herein referred to as DAIQUIRI) providing the opportunity for the TRAVELER or AGENCY to purchase travel services from DAIQUIRI, inclusive of all inclusions set forth to the TRAVELER/AGENT at the time of confirmation. A 50% non-refundable deposit is due in order to confirm services. The remainder of the payment is due 30 calendar days prior to the date that the TRAVELER is scheduled to begin TRAVEL SERVICES. If payment for full invoiced amount is not received on or before the due date, the TRAVELER’s services may be cancelled.

3. CANCELLATION & REFUND

DAIQUIRI reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the TOUR in which a TRAVELER is scheduled to participate. In the unlikely event of such a cancellation by DAIQUIRI, or if a TRAVELER has been rejected, the total amount paid to DAIQUIRI will be refunded, unless the cancellation is due to non-payment of the total invoiced amount by the payment due date or is due to governmental action beyond DAIQUIRI’s control, in which case the amount refunded will be reduced to the extent DAIQUIRI has incurred expenses in organizing the travel arrangements. Other than such a refund, DAIQUIRI will not be responsible to a TRAVELER or AGENCY for any other refund, costs, interest, liability or damages of any kind, including but not limited to airline tickets, visas, pre or post night accommodations, etc.

If TRAVELER cancels for any reason, he or she or his AGENCY must notify DAIQUIRI in writing. The cancellation will be effective upon DAIQUIRI’s receipt of the written notification by email. DAIQUIRI incurs substantial administrative and planning costs prior to the departure of TRAVELER. Therefore, regrettably, if TRAVELER cancels his or her participation in the TRAVEL SERVICES, funds paid by TRAVELER to DAIQUIRI can be refunded only as set forth below.

FOR TRAVEL PROGRAMS:

If TRAVELER cancels 31 days or more before TRAVEL start date, TRAVELER may apply the deposit to another TRAVEL date to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability, minus a $50 change fee. The deposit cannot be applied to another TRAVEL SERVICE if cancellation is received 30 days or less before TOUR start date. Re-bookings on new travel dates are subject to new pricing at time of request. If the cancellation is effective and a re-booking is not requested, the following penalties will apply:

 

 

 

Casa Particular Programs

HOTEL-INCLUSIVE

PROGRAMS

EXCURSIONS AND

OTHER TRAVEL

SERVICES (with no hotel)

 

PAYMENT TERMS

50% DEPOSIT

at time of booking

at time of booking

at time of booking

FULL PAYMENT

30 days prior to travel

60 days prior to travel

30 days prior to travel

 

CANCELLATION PENALTIES APPLIED (amounts retained)

61+ DAYS BEFORE TRAVEL

$50 cancellation fee

$50 cancellation fee

$50 cancellation fee

31-60 DAYS BEFORE TRAVEL

$50 cancellation fee

50% deposit

$50 cancellation fee

30-15 DAYS BEFORE TRAVEL

75% of total package price

75% of total package

Price

75% of total package

Price

14-0 DAYS BEFORE TRAVEL

100% of total package

Price

100% of total package

Price

100% of total package

Price

 

RE-BOOKING POLICY***

31+DAYS BEFORE TRAVEL

$50 change fee

$50 change fee

$50 change fee

30-0 DAYS BEFORE TRAVEL

same as cancellation

above

same as cancellation

above

same as cancellation

above

No refunds will be made for unused portions of the TOUR for any reason. The TRAVELER is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the TRAVELER’s TOUR, whether the TRAVELER cancels the TOUR or it is cancelled or altered by DAIQUIRI. It is very important that a TRAVELER/AGENCY understands the cancellation policy. If it is not clear, the TRAVELER should ask for clarification. Please note that some hotels may have different cancellation penalties than those listed here in; if this should arise those cancellation penalties will be communicated to the TRAVELER/AGENCY at time of booking. DAIQUIRI cannot make exceptions to this cancellation policy for any reason, including medical emergencies.

5. PASSPORTS AND VISAS

The TRAVELER is required to have a passport valid for six months after the return from their TOUR and it is TRAVELERS responsibility to obtain the required visas if applicable. DAIQUIRI or a commercial airline provides the Cuban visa on all TOURS to Cuba. DAIQUIRI CANNOT be held liable for a TRAVELER who is refused service by any carrier or entry into any country because of a restricted visa or passport or denial of a visa by any country’s consular services. In the event the TRAVELER is refused entry to the country of travel because of visa or passport issues or denial of visa, applicable cancellation penalties apply.

6.CUBAN-BORN TRAVELERS TRAVELING TO CUBA

TRAVELR and AGENCY acknowledges that the Cuban Government imposes different requirements for Cuba-born persons traveling to Cuba (even if the traveler is naturalized as a foreign country Citizen), and that the process to obtain a Cuban Visa or Cuban passport, if needed, can take a minimum of 12 weeks and sometimes longer. DAIQUIRI suggest that all Cuban-born persons wishing to participate in a TOUR to Cuba contact DAIQUIRI for more information on how to obtain a visa or Cuban passport. DAIQUIRI is not responsible for any information it provides to TRAVELERS or AGENCY regarding the Cuban visa or for any denial in the issuance of a Cuban visa, if required.

7. TOUR CHANGES

We make every effort to operate the TOUR as outlined in the itinerary pages. However, circumstances beyond our control may require an adjustment to the TOUR or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications when necessary. Every attempt will be made to replace such changes or cancellations of tour components with a comparable substitution. If a TRAVELER cancels his or her participation in the TOUR because of a TOUR change, normal cancellation penalties will apply. We reserve the right to substitute hotels if necessary.

8. TRAVELERS REQUIRING SPECIAL ASSISTANCE

TRAVELER or AGENCY must report any disability requiring special attention at the time a reservation is requested. DAIQUIRI will make reasonable attempts to accommodate the special needs of such TRAVELERS, but does not guarantee this, and is not responsible for any denial of services by airline carriers, hotels, transportation agencies, and other independent suppliers. DAIQUIRI regrets that it cannot provide individual assistance to a TRAVELER for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. TRAVELERS who need such assistance must be accompanied by a qualified companion who is also a TRAVELER on the TOUR

9. LIMITED RESPONSIBILITIES

DAIQUIRI, its employees, shareholders, directors, successors, agents and assignees, does not own or operate any entity which provides goods or services to the TRAVELER. DAIQUIRI purchases transportation (by coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, DAIQUIRI is not liable for any negligent or willful act of any such person or entity or of any third person. In addition, and without limitation, DAIQUIRI is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks while traveling, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips might take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.

10. Term And Conditions For Cuba On The Road Programs.

10.1. Campers Tours

  • At least one person must possess a (automobile) driving license.
  • At least one person must be older than 25 year old.
  • Insurance is not included (20 usd/day).
  • A reimbursable deposit must be paid (500 usd, and reimbursed at the end of the tour)
  • Gasoline is at customer charge.
  • Pax mínimum: 2
  • Pax máximum: 5 adults + 1 child.

Parking:

Complimentary parking available.

Smoking Policy: Available upon request.

Pets: No pets are allowed.

Check-In & Out :

Check-in: 14:00 hrs.

Check-out: 12:00 hrs.

Late Check Out : Late check outs are subject to availability and a late check out charge,to be paid directly at the hotel.

Terms and Conditions for Motorcycles

  • Minimum 21 years old.
  • Insurance taxes are not included (15 usd per day)
  • An assurance deposit should be payed (200 usd). It will be refunded at the end of the tour.
  • Fuel must be paid by the client.
  • Guide service is included in all tours.

Terms and Conditions For E- Bikes

  • Minimum 15 years old.
  • Teenagers between 15 and 17 ages must be accompanied by at least one adult.

Term and Conditions for Excursions

Please read the below listed policies and conditions in full detail before continuing. By agreeing to these terms, you acknowledge having read and understood all terms and conditions regarding these policies.

Activities and Suppliers
Daiquiri Tours operates as a general agent for the sale of tourist excursions offered by Cuban companies in charge of coordinating and guaranteeing all services, including specialized tour guides in different languages.

General Conditions

  • Clients shall be picked-up according to schedule and must therefore wait in the hotel lobby.
  • Smoking is not allowed in the buses or aircrafts used for optional activities.
  • Passports are required in aerial and nautical activities as well as for those that include accommodation.
  • Aircrafts for aerial excursions, depend on the airline availability.
  • In all cases connections with international departures is not guaranteed.
  • Clients interested in diving programs are required to present the corresponding certificate or receive initiation lessons.
  • During programmed tours, clients must remain with the group and guide. Clients who do not follow this requirement, because of personal interests, shall do so under their own responsibility.
  • During the tour, clients shall be responsible for their personal belongings.
  • The sales voucher is not transferable.


Travel Documents and Payment

Clients should print-out their voucher and take it with them to the destination site.  After the booking process is complete, clients are advised to:

  • Print out the voucher(s).
  • Keep your voucher(s) during the trip.

Discounts
Children under 2 years are admitted free of charge in all the activities.

Cancellations and Amendments

Cancellations or no-shows, shall be subject to the following penalties:

  • In case of cancellation 48.00 hours before the activity, Daiquiri shall reimburse the client for total amount paid for the reservation minus an administrative fee of 15. 00 usd/eur.
  • In case of cancellations made after 12.00 noon on the day before the activity and up to 4 hours before, the client will pay a penalty of 25% of the total value.
  • In case of no-show, the penalty shall ascend to 100% of the total amount paid.
  • In the event of aerial or nautical excursions, cancellations that are not made within a term of 48 hours before the day of the excursion, the client shall not be refunded.

Change of Date.

  • Aerial excursions: An additional 50% charge on the total price of the activity will be charge. The client must obtain a new ticket for the new desired date (hour).
  • Land and nautical excursions: an additional 25% charge on the total value of the activity will be charge. The client must obtain a new ticket for the desired date (hour).

Claims
Claims shall be submitted through the Agency representative or through the number +53 52170505 and mail address: . Claims regarding reimbursement of compensations must be presented in writing and within a term of 72 hours following the event and before the client leaves the country. In the case of theft, loss of property, and similar personal damages, the client must report the incident to the law enforcement authorities.

Daiquiri Tours and its suppliers shall not be liable for pieces of luggage or other personal effects luggage abandoned or forgotten in transportation vehicles and or hotels.

Cancelation Policy for Cuba On The Road

  • More than 15 days: Not penalty applies.
  • Between 7 days and 15 days: a 50% penalty applies.
  • Between 2 days and 7 days: a 75% penalty applies.
  • Less than 24 hours: a 100% penalty applies.